Refund policy

Return & Refund Policy

Last Updated: October 14, 2026

At Sixstore, customer satisfaction is our priority. Please review our return and refund policy before placing your order.

1. Return Eligibility

You may request a return within 7 days of delivery, provided the product is unused, unopened, in its original condition, and includes all original packaging, tags, manuals, and accessories.

Products marked as Final Sale or Non-Returnable, and customized or personalized items, are generally not eligible for return. Used or opened products are also excluded unless received damaged or defective. These conditions are subject to applicable consumer protection laws.

2. Damaged, Defective, Incorrect, or Missing Items

Please contact us within 48 hours of delivery if you receive a damaged, defective, incorrect, or incomplete product.

Please provide your order number, clear photos, and an unboxing video for verification. Our team will review your claim and arrange a replacement or refund, where applicable.

3. Mandatory Unboxing Video

An unboxing video is required as proof for return, refund, replacement, damage, defect, incorrect product, or missing-item claims.

  • Start recording before opening the sealed parcel.

  • Clearly show the shipping label, package opening, product, and any damage or missing items.

  • Keep the video continuous, without cuts, edits, or pauses.

  • Retain the original video until your claim is resolved.

Failure to provide a video may affect claim verification. Requests will be assessed based on the available evidence and applicable consumer protection laws.

4. Refund Process

Once your return or claim is approved, refunds will generally be processed within 5–7 business days. The time taken for the amount to appear in your account depends on your bank or payment provider.

Prepaid orders will generally be refunded to the original payment method. For Cash on Delivery (COD) orders, refunds will be made through bank transfer or another suitable payment method.

5. Return Shipping

  • For damaged, defective, or incorrect products, Sixstore will bear the applicable return shipping costs.

  • For other eligible returns, shipping charges may be borne by the customer or deducted from the refund, where legally permitted.

Please obtain return instructions from our support team before shipping any item back.

6. Contact Us

For return, refund, or shipping assistance, please contact our customer support team through the Contact Us page on the Sixstore website.

Sixstore reserves the right to review each request fairly in accordance with this policy and applicable consumer protection laws.