Refund policy
Return & Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For any damaged, defective, missing, or wrong item claims, customers must report the issue within 2 days of delivery along with clear evidence, including:
- An uninterrupted unpacking/unboxing video
- Clear pictures of the product and packaging
Claims without proper unpacking video evidence may not be eligible for return, refund, or replacement approval.
To start a return, you can contact us at sixstoreindia@gmail.com. Please note that returns should only be sent after the return request is approved and instructions are shared by our team.
If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at sixstoreindia@gmail.com.
Damages and Issues
Please inspect your order immediately upon delivery and contact us within 2 days if the item is defective, damaged, missing, or if you received the wrong item, so that we can evaluate the issue and resolve it.
A proper unpacking video recorded from the start of opening the package without cuts or edits is mandatory for damage, missing item, or wrong product claims.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Personal care and beauty products
- Used or opened items
- Customized or personalized products
- Perishable goods
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items, clearance products, or gift cards.
Please contact us if you have questions regarding your specific item before placing an order.
Exchanges
Exchanges are only applicable for defective, damaged, or wrongly delivered items, subject to verification through the required unpacking video and images.
The fastest way to get the item you want is to return the eligible item and place a separate order for the new product once your return is approved.
Refunds
We will notify you once we’ve received and inspected your return and inform you whether the refund is approved or not.
If approved, your refund will be processed to your original payment method within 7–10 business days. Please note that it may take additional time for your bank or payment provider to process and reflect the refund.
If more than 15 business days have passed since your refund was approved, please contact us at sixstoreindia@gmail.com.