Shipping policy

Shipping Policy

Thank you for shopping with SixStore. We are committed to delivering your orders safely and on time across India.

Order Processing Time

All orders are processed within 1–3 business days after order confirmation. Orders are not shipped or delivered on Sundays or public holidays.

During high order volume periods, sales, or festive seasons, processing and shipping may take slightly longer than usual.

Shipping Time

Estimated delivery timelines:

  • Metro Cities: 3–7 business days

  • Other Cities & Towns: 5–10 business days

  • Remote Areas: 7–14 business days

Delivery times are estimates and may vary depending on courier availability, weather conditions, operational delays, or location accessibility.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

We may offer free shipping on selected products, promotions, or minimum order values from time to time.

Order Tracking

Once your order is shipped, you will receive a tracking ID and shipping confirmation through email, SMS, or WhatsApp (if provided).

Please allow up to 24–48 hours for tracking updates to appear after dispatch.

Incorrect Address & Delivery Issues

Customers are responsible for providing accurate shipping information during checkout.

We are not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete addresses

  • Incorrect phone numbers

  • Customer unavailable during delivery attempts

Additional shipping charges may apply for re-delivery requests.

Damaged, Missing, or Wrong Items

Please inspect your package immediately upon delivery.

If you receive a damaged, missing, defective, or incorrect item, you must contact us within 2 days of delivery with:

  • A clear uninterrupted unpacking video

  • Clear pictures of the package and product

Claims made without proper video evidence may not be accepted.

For support, contact:
sixstoreindia@gmail.com

Delayed or Lost Shipments

While we work with trusted courier partners, unexpected delays may occasionally occur due to logistics issues, weather conditions, strikes, or other external factors.

If your order appears significantly delayed, please contact us and we will assist you in coordinating with the courier partner.

Non-Serviceable Areas

Some remote or restricted locations may not be serviceable by our courier partners. In such cases, orders may be canceled and refunded automatically.

Contact Us

For shipping-related questions or support, contact us at:

Email: sixstoreindia@gmail.com